FREQUENTLY ASKED QUESTIONS
Artwork
My art skills are lacking, can you help?
A member of our Art Department will review all work submitted for printing. If needed, changes will be recommended. If you are having trouble working out your design, our Art Staff will be happy to guide you through the process. You can email us at artwork@customtprints.com if you have additiona questions and concerns about your artwork.
Do you charge for artwork?
CustomTPrints allows you to do your own designing, so there is no artwork charge for work done on the online designer. If you need help from our Art Staff, there is generally no charge as long as the project isn't too time consuming.
My logo looks fuzzy when I upload it, will it print this way?
Your final product quality will depend solely on the source image you upload. We recommend using images of 150 dpi or better. 300 dpi will create maximum print quality. We reproduce exactly what we are provided with, so please be aware the the quality of you artwork will determine the quality of the final printed garmet.
Do I have to keep my design in a certain area?
Our online designer restricts print size and location to only applicable locations on the garment. You will not be allowed to design outside of the print area.
Do you do names and numbers?
Yes, we do. Please contact us about doing names and numbers for your custom printed garments. You will need to provide and electronic copy of the names and numbers in either a spreadsheet or text document. We will contact you with additional billing for your names and numbers.
Garments
What is the best shirt you offer on your site?
If you are looking for a very soft, high quality t-shirt which will maintain a long lasting design we recommend ordering the Hanes Beefy-T. If you really want a long lasting, high quality design we recommend avoiding 50/50 tees.
What are the difference between shirts?
We offer tiers in pricing for our shirts.
Least expensive: Any 50/50 tee will save you on cost.
For 100% pre-shrunk cotton, we recommend the Gildan 2000 or Hanes Authentic Tagless Tee which have the widest variety of colors. While it may still shrink some, the shirt tends to run a little larger.
Best quality: Hanes Beefy-T shirt. This shirt is a 7 oz Heavy Cotton Ring Spun T. Very soft feel and retains your print very well. Hanes PrintPro Hooded Sweat is the compairable hooded sweat in the upper price category.
What if my t-shirts do not fit?
Once your garment has been printed it can not be returned. Please be very thorough in placing your sizes.
Do you sell blank shirts?
You can order a blank garment. The price shown in the online designer is the price for an unprinted blank garment.
Do you offer embroidery?
Embroidery is offered but not through the web site designer. Please contact us by phone for a quote at 866.733.3615 or locally at 601.261.2500.
What is the least expensive shirt?
The least expensive t-shirt would be a white shirt with a 1-color design.
Pricing is based on the following factors:
- shirt style and color
- number of colors and locations printed on the shirt
- quantity of shirts ordered
To keep costs low we recommend
- ordering larger quantities
- ordering white garments rather than colors
- printing on fewer locations
- printing fewer colors
Rush Service
How much is your rush service?
Standard rush service is 2 Day Business Select and is an additional 35% of your order total. This means we will produce your order in 2 working business days and have it ready for shipment at the end of the 2nd day. This does not include additional shipping charges. If your order needs to arrive by a certain date please contact us about additiona shipping options.
Payment
Accepted Payments
We offer three options for payment.
- Credit or Debit Card - Payments are submitted via a Verisign secure payment gateway. No credit card information is keep on file for security reasons.
- Check - You may mail us a check for the final total. Please call us to use this option.
- Purchase Order - If you would like to place your order using a purchase order, please call our Customer Service number at 601.261.2500 and we will add this option to your account. We must have the vaild Purchase Order with PO number faxed to us at 512.682.2074 before we can begin production on your order.
Production
Production Time
Our standard production time is 5 to 7 working days. Your delivery time is based on your location. Please allow at least 3 to 4 working days for delivey of most products. Our site states the ship date, not the delivery date.
What if my shirts have smudges or ink on them?
We will request that your return the damaged shirts and we will reprint the incorrect items. If the problem is with the printing and production at our offices we will supply you with a call tag to return the garments. We cannot reprint garments until we have recieve the originals back.
Are there any minimums?
All orders placed under 12 will be printed with a digital garment printer. To ensure you receive screen printed shirts, your order must contain at least 12 pieces with the same design. Feel free to order several different products with the same design and you can still meet the minimum requirements necessary for screen printed products. If you have placed an order in the past which was screen printed and only order a single shirt or small quantity, we cannot ensure the same design to have the same look and feel. Similarly, if you ordered a single shirt or small quantity initially and order a larger quantity which meets screen printing requirements, the quality may adjust with a different look and feel.
Do you do all the printing in house or do you sub it out?
We do all our printing in house. We do not contract out any of our printing or garment decoration.
What if my t-shirts do not fit?
Once your garment has been printed it can not be returned. Please be very thorough in placing your sizes.
Do you allow changes to an order?
Once placed, an order is final and can not be changed. This policy exists because of workflow issues involving textile stock, screen supplies, and scheduling press time. Our printing is done in-house, and as soon as an order is placed it goes into production. Please make sure your order is exactly the way you want it before ordering.
Can I cancel my order?
No. Cancellations are not allowed due to the speed with which work begins. Our printing is done in-house and work concerning screens, artwork, and textiles begins upon placement of an order. Once placed, an order is final.
Shipping
How does your company ship?
We ship exclusively with UPS and the United State Postal Service. Remember, shipping is free in the United States only
NOTE: We are not responsible for delays in delivery by UPS or the USPS for reasons of their choosing (e.g. adverse weather conditions). Refunds will not be offered if UPS or the USPS does not meet their delivery responsiblities.
What if my shirts do not arrive on time?
If you have a concern about your shirts arriving on time, it is best to take advantage of our rush delivery service. In the event that you have payed for our rush service and the garments do not arrive on time due problems with the USPS or UPS, we will refund the cost of the rush service only. We will not refund the regular cost of the goods.
